Guide :Air Purifiers : Fresh Air Air Purifier
"Replace plate" messge appears. I replaced it but the message remains!
Some time ago my "Replace Plate" message came on. After trying to clean it and replace it, and that not working, I purchased a brand new plate and installed it. After resetting the machine it still tells me to replace the plate. There is no "crackling" sound and no ozone smell. It seems as if the problem is with the plate but I don't know what else to do...can anyone help me?